Our Policies

1. Appointments

 At Horizon Medical Associates, LLC we try to keep your wait time to a minimum and ask that you arrive earlier than your scheduled appointment time so that we can get you in, and out, on time. To help achieve this, here are a few things you can do:

• Have your insurance card ready to show us at the front desk upon arrival;

• If you have a change in your insurance coverage, please be sure to give us this information PRIOR to your appointment day so we can check your benefits. If the schedule allows, you may be seen as a self pay patient. There will be NO same day insurance verifications. 

• All patients are encouraged to arrive 15 minutes before their scheduled appointment and new patients should come with past paperwork (lab test results, immunization records etc. - if applicable) to complete our new patient process;

• Per your insurance policy, you are required to pay your office visit co-pay at the time of service. These charges are not billable to your insurance plan and you are fully responsible for payment.

Call us at 678-383-6970 to schedule your appointment. 

2. Canceling Your Appointment

 To avoid cancellation fees, please cancel your appointment within 24 hrs.

 Three (3) consecutive appointment cancellations, whether notified or not will result in your   dismissal. 

3. No Show/Missed Appointments

When a scheduled appointment cannot be kept, you must call our office at least 24 hrs prior to the appointment time to cancel. Any scheduled time slot held for you cannot be given to another patient in need unless we are notified that you would not be able to make your appointment.

Our fees are listed below:

• Late Fee (more than 15 minutes late) - $30 (effective July 1, 2023)

• No Show Fee - $40 (Established Patient Appointments that are not Physical/Well Woman Appointments)

• No Show Fee - $60 (Physical/Well Woman Appointments)

• No Show Fee - $60 (New Patient Appointments)

• No Show Fee - $20 (Nurse Only Appointments)

4. Additional Paperwork

 If you have paperwork that needs to be completed, it should be brought in at the time of the visit so that we can complete as we get the results. Our administration fee for completing paperwork depends on the complexity of the form. 

5. Prescription Refills

 Prescription Refills will be done during regular office hours Mon - Fri from 9am -5pm ONLY.

 New patients needing medication refills will need to submit a list of medications prior to their appointment for the physician to decide if all medications will be prescribed.

6. Forms of Payment

  We accept the following forms of payment:

• All forms of Debit & Credit Cards (Visa and MasterCard)

• Money Orders

• Cash

7. Communication Compliance

We would like to offer our patients the opportunity to use convenient forms of communication with their permission. At times, there is a need to retrieve or send medical information pertinent to your care. These forms of communication may be intercepted, altered, or used without detection or authorization. You have the choice to select yes or no in our office about receiving your medical information via regular text/email.

8. Emergencies and After Hours Care

•  If you are experiencing a life-threatening emergency, please call 911 immediately!

• If you need advice or have a question that can be answered by a nurse, there are free nurse advice lines provided by insurance companies you may call, including:

- Amerigroup: 1-800-600-4441

- Wellcare: 1-800-919-8807

- Wellstar Urgent Care Line: 770-333-1300

If you need urgent advice after our business hours, please call our office and leave a message if prompted to and we will get back to you.